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Customer servicer executive - Emirati female
Customer servicer executive - Emirati female
Position: Customer servicer executive - Emirati femaleJob location: Dubai - UAE Candidate Must be in UAE *high school / diploma holders / degree holder / freshers can APPLY Key Responsibilities & Accountabilities:- Customer Inquiries: Respond to customer inquiries and provide timely, accurate information on products, orders, and services.
- Order Management: Process and manage customer orders, ensuring accurate entry and timely fulfillment.
- Product Recommendations: Offer expert product recommendations and assist customers in selecting the right products based on their needs.
- Logistics Coordination: Coordinate with logistics to ensure on-time delivery and provide updates on order status.
- Issue Resolution: Professionally resolve customer complaints, returns, and issues, ensuring customer satisfaction at all times.
- Relationship Building: Build and maintain strong relationships with customers to drive loyalty and repeat business.
- Team Collaboration: Work closely with internal teams (sales, logistics, inventory) to ensure smooth order processing and fulfillment.
- Record Maintenance: Maintain accurate records of customer orders, communications, and feedback in the system for future reference.
- Customer Account Management: Update and manage customer account information, ensuring data accuracy.
- Customer Feedback: Monitor customer satisfaction through feedback and surveys, proactively taking action to improve service quality.
Requirements:- Experience: Previous experience in customer service, sales, or a related role. Experience in the food industry is a plus.
- Communication Skills: Excellent verbal and written communication skills, with a strong ability to engage and assist customers.
- Problem-Solving: Strong problem-solving abilities and a customer-first attitude.
- Multitasking: Ability to manage multiple tasks simultaneously while maintaining attention to detail.
- Technical Proficiency: Proficiency in Microsoft Office Suite (Excel, Word, etc.) and experience with CRM or order management software.
- Teamwork: Strong collaborative skills to work with different teams and ensure smooth processes.
- Adaptability: Ability to thrive in a fast-paced, dynamic environment.
