Position: Senior IT Manager
Industry: FMCG 
Job Location: Dubai 
Job Type: Full time 
Exp: 10+ years in enterprise IT, with at least 3 years in a leadership role managing SAP environments and digital transformation

Job Responsibilities: 

·       - Define and lead the IT roadmap aligned with business objectives, focusing on operational efficiency, automation, and data-driven decision making.
·       - Integrate IT into strategic planning cycles to transform technology into a competitive advantage.
·         Build, lead, and upskill a collaborative IT team that is customer-oriented, agile, and accountable.
·       - Develop and implement career paths, technical mentorship, and succession planning to build a resilient IT function.
·       - Oversee the health and performance of SAP ECC (especially FICO, SD, MM, PP) and its integration with internal and third-party systems.
·       - Support the transition toward intelligent automation (e.g., IBM CP4BA or equivalent) and digital workflows across departments.
·       - Govern SAP Transport Management System (TMS), configuration change controls, and release cycles.
·       Partner with business and finance leads to deliver actionable dashboards, KPIs, and predictive insights using tools such as Power BI, SAP BI, or alternatives.
·       - Enable self-service reporting, ensuring data security, consistency, and performance.
·       Own the development and implementation of cybersecurity policies, including access control, endpoint protection, backups, disaster recovery, and incident response.
·       - Prepare and support internal/external IT audits and enforce best-practice security frameworks (ISO 27001, NIST, etc.).
·       - Oversee IT support services, network and server infrastructure (on-prem & cloud), backup systems, and endpoint lifecycle.
·       - Manage ITSM processes, SLAs, and user satisfaction programs.
·       Drive the planning and execution of strategic IT projects across departments.
·       - Manage external vendors and consultants, ensuring delivery meets agreed scope, timeline, cost, and quality.
·       - Define vendor selection strategy, negotiate contracts, monitor SLAs, and lead performance scoring.
·       - Lead annual IT budgeting process, ensuring cost optimization and investment in scalable technologies.
·       - Act as a strategic partner to senior leadership, driving technology adoption and organizational readiness.
·       - Promote transparent communication of IT priorities, risks, and success metrics.

Education: Bachelor's in Computer Science, Information Systems, or Engineering (Master’s is a plus)
Certification: ITIL, PMP, or SAP Certification preferred; ISO 27001 or cybersecurity-related certs a plus 

Salary: AED 35000 + Family Benefits