Key Responsibilities:

Excursion Planning & Coordination:

Design and develop a variety of tourism packages and excursions catering to different customer interests (e.g., adventure, culture, luxury, nature).
Conduct thorough research on potential excursion locations, activities, and cultural events within the UAE.

Supplier & Vendor Management: 

Establish and maintain relationships with local suppliers, tour guides, transportation services, and other stakeholders.
Negotiate contracts and service agreements, ensuring competitive pricing, quality service, and adherence to safety standards.
Evaluate and monitor supplier performance regularly.

Team Leadership:

Lead and manage a team of tour guides and excursion staff, providing them with training, performance evaluations, and support.
Ensure all team members have comprehensive knowledge of the excursions, customer service practices, and safety protocols.

Customer Experience:

Oversee customer feedback and ensure any concerns or issues are addressed promptly and effectively.
Tailor experiences for different customer segments, ensuring satisfaction and repeat business.

Safety and Compliance:

Ensure all excursions comply with local regulations, safety standards, and environmental guidelines.
Ensure regular safety audits and risk assessments of excursion locations and activities.
Ensure that all necessary licenses, permits, and insurance coverage are in place for excursions.

Budgeting & Reporting:

Prepare and manage budgets for excursions, ensuring profitability and cost-effectiveness.
Report on excursion performance and recommend improvements to senior management.

Marketing & Promotion:

Collaborate with the marketing team to promote excursions through various channels (e.g., online platforms, brochures, travel agencies).
Stay updated on tourism trends to suggest new excursion packages that cater to evolving customer preferences.

Qualifications & Skills:

Education: Bachelor’s degree in Tourism Management, Hospitality, Business Administration, or a related field.
Experience:Minimum of 5 years of experience in the travel and tourism industry, with at least 2 years in a management role.
o    Proven experience in organizing and managing excursions or tour operations in the UAE or a similar market.
Skills:
o    Strong leadership, communication, and interpersonal skills.
o    In-depth knowledge of the UAE’s tourism landscape, including popular destinations, activities, and cultural landmarks.
o    Proficiency in Microsoft Office Suite and excursion management software.
o    Strong problem-solving and conflict resolution abilities.
o    Fluency in English (Arabic is a plus).