Position: CUSTOMER SERVICE AGENT (NATIVE ARABIC SPEAKER) 
Job Location: Dubai 
Candidate MUST be in UAE 
Indiustry: F&B
Job Type: Full time 
Candidate must be flexiblle for rotational shift working 


Job Responsibilities: 

• In charge of handling all organic client accounts (direct website sales) without a sales code and implementing / executing all customer needs / feedback / requests.
• Partner with CPU’s Production, Logistics, and Packaging departments to ensure business and operational needs of customers are met. Assist in identifying service issues as well as coordinating with other departments to come up with and implement long-term solutions.
• Increase client retention by improving customer satisfaction and improving the customer experience/journey as a whole.
• Assisting with customer cases at higher levels like cancellations, changing items or pausing plans after the cut-off, etc.
• Identify the areas for improvement within the department and then create and implement solutions. Improves processes, eliminates inefficiencies and eliminates detrimental practices.
• Ensure that Moments KPIs are met monthly/annually and the business runs smoothly.
• Community management for Social Media (IG & FB, etc.). Answering requirements, questions, DMs etc.
• Take corrective actions based on performance metric reports of the Brand KPI and monitor progress and achievement.

Job Requirements 

• Bachelor's degree or its equivalent.
• A minimum of 2 years of work experience in the customer experience.
• Work experience in the e-commerce industry.
• An understanding of User Experience, marketing, and P&L Management would be beneficial.
• Fluency in English &  Arabic 

Salary AED 4500 +Visa +  Medical + Annual Airfare for self