Position: Supervisor- Performance Automotive Reception 
Job Location: Bahrain 
Candidate MUST be in UAE 
Industry : Automotive 


Job Description:
 

• Reception & Front Office Operations: Oversee and manage daily reception and front office activities to ensure efficient operations, professional customer handling, and consistent service quality.
• Customer Experience & Interaction Management: Welcome customers professionally, respond to inquiries, and ensure timely and accurate communication to deliver a positive and premium customer experience.
• Appointment Scheduling & Workflow Coordination: Manage service and body & paint appointment scheduling in coordination with internal stakeholders to optimize workshop capacity, resource utilization, and turnaround time.
• Upselling & Service Recommendation Support: Collaborate with internal teams to communicate service recommendations and upselling opportunities aligned with customer needs and business objectives.
• Service Quality Monitoring & Issue Resolution: Monitor service delivery quality, identify improvement areas, and handle escalated customer complaints and concerns to ensure satisfactory resolution.
• Internal & External Coordination: Act as a key coordination point between reception, workshop teams, and external parties to ensure efficient information flow and service delivery.
• Reporting & Documentation: Prepare and submit reception performance reports, customer feedback summaries, and operational updates on a regular basis.
• Health and Safety: Responsible to follow and implement relevant requirements of Environment, Health, Safety & Quality manual

Job Requirements 

• Diploma in Mechanical Engineering or related subject.
• 3–5 years in performance or automotive service operations.
• Strong technical and diagnostic expertise
• Team leadership and coaching ability
• Effective communication and coordination skills
• High attention to quality, safety, and accuracy
• Strong work ethics and results orientation

Salary: 550 to 1200 plus Accommodation