Position: IT Manager - Retail 
Job Location: Dubai 
Industry: Retail 

Key Responsibilities

• Own and manage Retail ERP and POS systems including Microsoft Dynamics 365 Business Central and LS Retail
• Lead application strategy, enhancements, upgrades, and integrations
• Ensure smooth store operations across POS, inventory, pricing, promotions, and finance
• Manage CRM, clienteling, and SMS marketing platforms
• Drive AI and automation initiatives to improve efficiency and insights
• Own Power BI dashboards and reporting for sales, inventory, finance, and customer analytics
• Work closely with Infrastructure teams on store networks, connectivity, and system availability
• Manage vendors, partners, SLAs, and application budgets

• 15+ years of IT experience in Fashion / Apparel Retail
• Strong hands-on and leadership experience with:
• Microsoft Dynamics 365 Business Central
• LS Retail (POS & Retail Operations), CRM, Campaign Management, AI Automation, Power BI Reports,
• Good understanding of retail store infrastructure and networking (LAN/WAN, Wi-Fi, store connectivity)
• Experience supporting multi-store retail environments
• Strong stakeholder management and communication skills